Paying Rent

Conrex accepts personal checks, cashier’s checks, and money orders in the mail or at local offices. Through Pay Your Rent, there’s an option to pay through ACH, credit, and debit cards. Rent is due on the 1st of each month. If mailing a payment, Conrex does not accept responsibility for late arrival or lost checks.

Pay Your Rent Registration and Payment Instructions:

  1. Go to our Resident Portal page in the top navigation bar.
  2. Click “New user? Sign up now! ”
  3. Enter your property to run the property search
  4. Click “Search”
  5. Click “Register Now”
  6. Click the drop-down box arrow to select “Unit 1”
  7. Enter your remaining details to create your log-in username and password
  8. Click “Sign Up”
  9. Select ACH or Credit Card
  10. Enter your account details
  11. Click “Make payment”

Checks and Money Orders:

Personal checks, cashiers checks, and money orders can be mailed to:

Conrex Property Management
1505 King St Ext. Suite 100
Charleston, SC, 29405

Checks and money orders should be made out to Conrex Property Management and include the property being leased.


Maintenance Requests

Maintenance can be requested through the online portal. For correspondence regarding your maintenance issues please email maintenance@con-rex.com.

If an after hours maintenance emergency occurs, calling the below numbers will result in the proper person being alerted and a technician being dispensed promptly. Conrex will only dispatch a maintenance technician if there truly is a maintenance emergency. If you become locked out of your home, inquire with your local property management office where an extra set of keys should be available. If it is after hours, please contact a locksmith.

  • Peter Matthews - (762) 533-0606 - Augusta, GA
  • Joshua Davis - (205) 518-0560 - Birmingham, AL | Huntsville, AL
  • Joe Gilleran - (803) 638-4805 - Columbia, SC
  • Bryan Helgeson - (843) 800-8973 - Upstate SC | Charleston, SC
  • Jim Branhom - (937) 951-2581 - Columbus, OH | Dayton, OH
  • Patrick Wood - (843) 800-8970 - Cincinnati, OH
  • Mitchell Todd - (317) 863-8751 - Indianapolis, IN
  • Chad Dillard - (336) 727-3638 - Jackson, MO | Charlotte, NC | Triad, NC
  • Lance Walker - (816) 629-8440 Ext. 1 - Kansas City, MS

Rental Criteria

Equal Housing

Conrex is committed to compliance with Fair Housing laws, including those that prohibit discrimination based on race, color, sex, religion, disability, familial status, national origin, and all other classes protected by applicable federal, state and/or local law.

 

Criminal History:

A Rental Application will be automatically denied if any applicant or occupant has been convicted of or has received deferred adjudication for:

  • Any federal felony offense (or offense in another jurisdiction classified in a category similar to a federal felony offense) related to property damage or of a violent or sexual nature.
  • Misdemeanor offenses for which a person is required to register as a sex offender.
  • Any federal felony offense (or offense in another jurisdiction classified in a category similar to a federal felony offense) related to the manufacture or distribution of controlled substances occurring within the past seven years.

 

Rental History:

Applicants must have established 12 months of verified landlord history with no more than 2 late payments or 24 months of verified landlord history evidencing no more than 4 late payments. For homeowners of two years or more, positive mortgage payment history must be provided evidencing no more than 3 late payments per year. If an applicant has no prior rental history, it will not be used in determining whether the applicant is approved or denied.

A Rental Application will be denied if an eviction is recorded against an applicant within the last 5 years.

 

Evictions:

A Rental Application will be denied if an eviction is recorded against an applicant within the last 5 years

 

Credit History/Debt to Income Ratio:

A Rental Application will be denied for applicants with an unsatisfactory Transunion Resident Score below 540. Applicants with Transunion Resident Scores of 540-569 must have a 43% or less Debt to Income Ratio; applicants with Transunion Resident Scores of 570-609 must have a 45% or less Debt to Income Ratio; and applicants with Transunion Resident Scores of 610 or greater must have a 50% or less Debt to Income Ratio. An applicant with noTransunion Resident Score may be approved with a Guarantor

 

Income Requirements:

Applicants must provide verifiable proof of gross monthly income. Wage garnishments will be excluded from the income ratio. Acceptable forms of income verification are: 2 most recent original paystubs; employment new hire letter on company letterhead; prior year’s tax return; or past 3 months’ bank statements. For self–employed applicants, Conrex will accept a copy of the prior year’s tax return or a certified verification from your bank along with documentation of “doing business as” registration. Housing allowances are acceptable as verified income, and disability payments will be approved as income if the payments are government-backed. Social Security will also be treated as standard income. Court ordered income, child support, and alimony will be accepted as verifiable income if the appropriate documents show that the balance owed is current and the applicant has received 6 months of recent consistent payments.

 

Repossession:

If personal property owned by the applicant has been subject to repossession more than 3 years prior to the application and no balance is owed in connection with the repossession, otherwise satisfactory Rental Applications will be approved, but only if the applicant provides a Guarantor.

 

Foreclosure:

If real property owned by the applicant has been subject to a foreclosure within 2 years prior, the Rental Application will be automatically denied.

 

CollectionS:

Applicants with 3 or fewer collection accounts, collectively equal to or less than $5,000, will be approved. Applicants with 4 or more collections accounts, or fewer than 4 collection accounts that collectively equal $5,001 or more, will be automatically denied. Medical and student loan debt is excluded from the collection amount calculation.

 

Bankruptcies/Judgements:

If Applicant has a bankruptcy on record, the bankruptcy must be discharged for at least 24 months. If a bankruptcy was discharged within the past 24 months, or a balance is owed on any judgement made against the Applicant, the Rental Application will be automatically denied.

 

Bad CHecks:

If Applicant has a maximum of 2 “bounced” or “bad” checks within the past 12 months, the Rental Application will be approved, with the condition that the Applicant must pay rental amounts in certified funds for the entirety of the lease contract

 

Guarantor:

A Guarantor will be considered for an applicant who does not have credit history. A Guarantor cannot be used where applicants have a criminal record. A Guarantor cannot be used where applicants do not meet the minimum credit or debt to income ratios as defined in this Statement of Rental Policy. The Guarantor must fill out a separate application, pay the application fee, and provide proof of a monthly income of at least five times the monthly rent for the house they are guaranteeing and a minimum credit score of 610.

 

Identification:

Each applicant must be able to provide a government- issued identification card and a Social Security Card or worker ITIN number. Non-U.S. citizens will be required to complete and sign the Supplemental Rental Application for Non-U.S. Citizens to verify the legal right to be in the U.S. The documents checked off in the Supplemental Rental Application for Non-U.S. Citizens must be provided for verification purposes. The provided ID card must be issued by a federal, state or local government agency and include a photograph, name and date of birth. Once the Rental Application has been approved, we will require that these documents be provided again so that a copy may be made and placed in the permanent Lease file

 

Roommates:

Roommates must qualify separately in all areas of this Rental Policy except for the Debt to Income Ratio and the Transunion Resident Score. The household Income and Debt, as defined by the Conrex rental criteria, will be combined from all applicants of the household to determine the Debt to Income Ratio for approval or denial. At least one applicant of the household must meet the minimum Transunion Resident Score as defined by the Conrex rental criteria.

 


Application Process

Rental Application

A Rental Application must be completed for each person eighteen years of age or older who will be living in the house. Any false information provided by an applicant in a Rental Application will constitute grounds for the rejection and nullification of that Rental Application, and will result in the forfeit of any deposit and/or administration fee. All Rental Applications are evaluated strictly in accordance with this Rental Policy and with Conrex standard rental criteria.

 

Application Fee:

A non-refundable application fee of $45.00 is required by each person 18 years of age or older that will be occupying the house. All other fees and pro-rated rent amounts may be paid with a money order or cashier’s check.

 

Deposit:

Conrex requires a base security deposit equal to one month’s rent as a refundable deposit. At the end of the lease term, the security deposit will be returned to all tenants, less any costs incurred by the landlord for cleaning or repair of the house (excluding ordinary wear and tear) and in accordance with the terms of the lease and applicable law.

 

Declined Applications:

If your application is denied as a result of information provided in a credit report, you will be provided with the name, address and phone number of the credit reporting agency from which the information was obtained, and may request a copy of your credit report from the credit reporting agency within 60 days of denial.


Pet Policy

Assistance Animals, as defined in the Fair Housing Act, are permitted in all Conrex rental homes. All other animals not qualifying as Assistance Animals are regarded as pets. Conrex is a pet friendly community.

We allow a maximum of three pets per home, providing the following criteria are met. Pets are accepted with management approval – breed & weight restrictions apply. A pet agreement must be filled out and signed for each pet. All rules must be followed. A $250.00 refundable pet deposit for the first pet, and $100.00 pet deposit for each additional pet, must be paid in full prior to the addition of a pet to your home. Pet rent in the amount of $25.00 for the first pet, and $10.00 for each additional pet will be charged.

Pets not allowed include: Akita, American Malamute, American Pit Bull Terrier, American Staffordshire terrier, Bull Mastiff, Chow, Doberman Pinscher, German Shepherd, Husky, Korean Jindo, Pit Bull, Presa Canario, Rottweiler, Staffordshire Bull Terrier, wolf/wolf hybrid, or any mixed breeds that include a mix of one of the breeds listed, and any other breed deemed to be aggressive or a threat.

On or before move-in, tenants must provide current veterinary records showing the Breed(s), Age, Weight, License number & rabies shot date. An interview or picture could be requested.


Other Inquiries

If you have any questions, please refer to the list below on how to best receive assistance.

Signing a lease:

See our Property Management page

Renewing your Conrex Lease:

renewals@con-rex.com

Rent Payments and Billing:

rent@conrex.com

Security deposit returns:

securitydeposits@con-rex.com

Complaints and Concerns about your Conrex Experience:

See your local Property Management page to contact your region's property manager.