Information for Current Residents

Paying Rent

Conrex accepts personal checks, cashier’s checks, and money orders in the mail or at local offices. Through Pay Your Rent, there’s an option to pay through ACH, credit, and debit cards. Rent is due on the 1st of each month. If mailing a payment, Conrex does not accept responsibility for late arrival or lost checks.

Pay Your Rent Registration and Payment Instructions:

  1. Go to our Resident Portal page in the top navigation bar.

  2. Click “New user? Sign up now! ”

  3. Enter your property to run the property search

  4. Click “Search”

  5. Click “Register Now”

  6. Click the drop-down box arrow to select “Unit 1”

  7. Enter your remaining details to create your log-in username and password

  8. Click “Sign Up”

  9. Select ACH or Credit Card

  10. Enter your account details

  11. Click “Make payment”

Checks and Money Orders:

Personal checks, cashiers checks, and money orders can be mailed to:

Conrex Property Management

1505 King St Ext. Suite 100

Charleston, SC, 29405

Checks and money orders should be made out to Conrex Property Management and include the property being leased.


Maintenance Requests

Maintenance can be requested through the online portal. For correspondence regarding your maintenance issues please email maintenance@con-rex.com.

If an after hours maintenance emergency occurs, calling the below numbers will result in the proper person being alerted and a technician being dispensed promptly. Conrex will only dispatch a maintenance technician if there truly is a maintenance emergency. If you become locked out of your home, inquire with your local property management office where an extra set of keys should be available. If it is after hours, please contact a locksmith.

  • Peter Matthews - (762) 533-0606 - Augusta, GA

  • Joshua Davis - (205) 518-0560 - Birmingham, AL

  • Joe Gilleran - (803) 638-4805 - Columbia, SC

  • Bryan Helgeson - (843) 800-8973 - Upstate SC | Charleston, SC | St. Louis, MO

  • Jim Branham - (937) 951-2581 - Columbus, OH | Dayton, OH

  • Mitchell Todd - (317) 863-8751 - Indianapolis, IN

  • Chad Dillard - (336) 727-3638 - Jackson, MS | Charlotte, NC | Triad, NC

  • Lance Walker - (816) 629-8440 Ext. 1 - Kansas City, MS

  • Matt Miller - (513) 882-3426 - Huntsville, AL | Cincinnati, OH

  • Tomi Bear - (931) 820-2664 - Nashville, TN


Pet Policy

Assistance Animals, as defined in the Fair Housing Act, are permitted in all Conrex rental homes. All other animals not qualifying as Assistance Animals are regarded as pets. Conrex is a pet friendly community.

We allow a maximum of three pets per home, providing the following criteria are met. Pets are accepted with management approval – breed & weight restrictions apply. A pet agreement must be filled out and signed for each pet. All rules must be followed. A $250.00 refundable pet deposit for the first pet, and $100.00 pet deposit for each additional pet, must be paid in full prior to the addition of a pet to your home. Pet rent in the amount of $25.00 for the first pet, and $10.00 for each additional pet will be charged.

Pets not allowed include: Akita, American Malamute, American Pit Bull Terrier, American Staffordshire terrier, Bull Mastiff, Chow, Doberman Pinscher, German Shepherd, Husky, Korean Jindo, Pit Bull, Presa Canario, Rottweiler, Staffordshire Bull Terrier, wolf/wolf hybrid, or any mixed breeds that include a mix of one of the breeds listed, and any other breed deemed to be aggressive or a threat.

On or before move-in, tenants must provide current veterinary records showing the Breed(s), Age, Weight, License number & rabies shot date. An interview or picture could be requested.


Other Questions and Concerns

APPLICATIONS AND LEASING

Upon receiving approval on an application for a home, a Conrex representative will reach out to you in order to begin the lease signing process. For any inquiries about this, see our Property Management page to find your local office and call the 'Leasing' number to speak to someone who can answer and questions you may have. 

RENEWING YOUR CONREX LEASE

Do you have questions about renewing your lease after a previous one is near ending? Contact renewals@con-rex.com to let us know you're interested in living in your home for another term.

RENT PAYMENTS AND BILLING

Inquiries regarding paying rent, balances, or other billing questions and concerns can be sent to rent@conrex.com.

SECURITY DEPOSIT RETURNS

Inquiries regarding security deposits and returns should be sent to securitydeposits@con-rex.com.

COMPLAINTS AND CONCERNS ABOUT YOUR CONREX EXPERIENCE

For general questions and concerns about your Conrex experience, please find your local Property Management page to contact the property manager for your region.